How much does shipping cost?
At Giggle Glass, we offer free shipping on all orders within the USA (excluding HI & AK). For faster shipping options, you can choose from a range of expedited delivery services, including 3-Day and Guaranteed Next Day Delivery, during the checkout process.
International customers enjoy free shipping on orders over $300.
How long until my order ships?
We strive to ship all orders placed before 2pm EST on the same day, Monday through Friday. Orders placed after 2pm will be shipped the following business day. Once your order is dispatched from our warehouse, you can track its progress using the provided tracking number.
How long does free shipping take?
Our free shipping option utilizes reliable carriers such as USPS or FedEx, and typically takes between 3 to 5 business days for delivery. Please note that our fulfillment centers are located in Ohio.
Do you offer international shipping?
Yes, we offer international shipping to an expanding list of countries worldwide. You can find the complete list of available countries during the shipping stage of the checkout process. Orders over $300 qualify for free international shipping.
Do you offer discreet packaging?
We understand and respect your need for privacy. To ensure discreetness, all packages are shipped in unmarked brown or standard USPS boxes. The return address will be labeled as "FAKE NAME" without any mention of Giggle Glass on the package.
What if my item breaks during shipping?
In the unlikely event that you receive a damaged or defective item, Giggle Glass will replace it at no additional cost to you. Simply contact our support team within 72 hours of delivery, providing your order number and a few photos of the packaging and damaged item(s). We will take care of the rest. Please refrain from discarding any packaging until you have spoken with a representative, as we may require it to process the replacement. If necessary, we can provide a prepaid return shipping label. For more information on our return policy or to file a return, please visit the links below.