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What is Giggle Glass's return policy?
If you're not fully satisfied with your purchase, you can return unused products within 14 days of delivery. Please note that we don't accept returns for used products under any circumstances. All returns must have a valid Return Merchandise Authorization (RMA) number, and returns due to personal preference will incur a 10% restocking fee. Returns for Giggle Glass store credit will not have a restocking fee. Please be aware that shipping charges are not refundable.
How do I initiate a return?
Initiating a return is simple. You can file a return by accessing your account on our website and following the guided instructions. You'll receive a pre-paid shipping label, though the cost of the postage will be subtracted from your refund. Alternatively, you can ship the item back yourself.
How long do I have to return an item?
You have 14 days from the day of delivery to return your item. We ask that you initiate your return as soon as possible to ensure it falls within this timeframe.
Can I return a piece if I have used it?
We're sorry, but we cannot accept returns for used products. All items returned must be in unused, as-new condition.
Do I have to pay for return shipping?
Yes, customers are responsible for return shipping costs. You can choose to use our pre-paid label, but please note that the cost of postage will be deducted from your refund.
When will I receive my refund?
Once we receive and inspect your return, we will process your refund. Please allow 5-7 business days for the refund to reflect in your original method of payment.
What if my item arrived damaged or incorrect?
If your item arrives broken, incorrect, or mislabeled, please contact our support team within 4 days of delivery. We request you provide your order number and 2-3 clear photos of the damaged item and packaging. We'll replace the damaged item at no extra cost and may ask you to send back the original defective item.
Can I exchange a product if I'm not happy with it?
Yes, we offer exchanges. For an exchange, we'll provide you with an RMA number to send back the original item. Once received, we'll issue you store credit which you can use to order a different item of your choice.
How should I pack the item for return?
We recommend packing the item securely in its original packaging to ensure it arrives in good condition. Please include all original components, manuals, and accessories to avoid any restocking fees.
I received a gift from Giggle Glass, can I return it?
Yes, gifts can be returned for store credit, as long as the item is unused and falls within our 14-day return window. Please contact our support team to initiate this process.